At Layla Viewz, we value customer satisfaction and strive to provide high-quality photography equipment. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

Returns are accepted only if the product is defective, damaged, or not as described.

Items must be returned in their original condition, with all accessories and packaging intact.

Requests for returns must be made within 7 days of receiving the product.

2. Non-Returnable Items

Products that show signs of misuse, damage caused after delivery, or missing parts not due to our error cannot be returned.

Customized or special-order items are not eligible for return unless defective.

3. Return Process

To initiate a return, contact us through our official support channel with your order details and reason for return.

Once approved, our team will guide you on how to send the item back.

Customers are responsible for ensuring the product is securely packaged for return.

4. Inspection and Approval

Returned items will undergo an inspection to verify their condition.

If the item is approved, a replacement or refund will be processed.

5. Refunds

Refunds are processed only after successful inspection of the returned product.

Since we operate on Cash on Delivery (COD), refunds will be issued via direct bank transfer or another agreed method.

Processing time for refunds may take 7–10 business days after approval.

6. Exchanges

If the product is eligible, you may request an exchange for the same item or another product of equal value.

7. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out at [email protected].